Refund and Return Policy

Thank you for choosing CaryFast.shop as your preferred online shopping destination. This Refund and Return Policy outlines the terms and conditions for product returns on our website. By making a purchase and initiating a return on CaryFast.shop, you agree to comply with this policy. Please read it carefully before proceeding with any returns.

Eligibility for Returns

We understand that sometimes a product may not meet your expectations. To be eligible for a return, the following conditions must be met:

  • The return request must be initiated within 3 days from the date of delivery.
  • The item must be in its original condition, unopened, unused, and with all original tags, labels, and packaging intact.
  • Certain products, such as perishable goods, intimate or sanitary items, and digital downloads, are not eligible for return. This will be clearly mentioned on the product page.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team within the specified return period through email or phone and provide your order details, including the order number and reason for return.
  2. Our team will guide you through the return process and provide you with a Return Authorization (RMA) number if applicable.
  3. Pack the item securely in its original packaging, including all accessories, manuals, and promotional materials.
  4. Clearly mark the RMA number (if provided) on the outside of the package.
  5. Ship the item back to us using a traceable and insured shipping method. Return shipping costs will be the responsibility of the customer unless the return is due to an error on our part.
  6. Once we receive and verify the returned item, we will process the refund or exchange according to our refund policy.

Refund Process

  • Refunds will be issued to the original payment method used for the purchase unless otherwise agreed upon.
  • Shipping charges, if applicable, are non-refundable unless the return is due to an error on our part.
  • Depending on your bank or payment provider, it may take a few business days for the refund to be reflected in your account.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our support team immediately with your order details and photo/video evidence of the issue. We will arrange a replacement, exchange, or refund as appropriate.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods or items with an expiration date
  • Intimate or sanitary products
  • Gift cards or promotional vouchers (unless stated otherwise)
  • Customized or personalized items
  • Items marked as Final Sale or Non-Returnable on product pages

Policy Updates

CaryFast.shop reserves the right to modify or update this Refund and Return Policy at any time. Any changes will take effect immediately once posted on our website. We recommend reviewing this page periodically to stay updated.

Contact Us

If you have any questions or need assistance with your return, please contact our customer support team at: support@caryfast.shop